ServiceNow Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.
Important: You will need your company’s Microsoft managed environment and work account. Some functionality might not be available in all countries. If you have any questions or problems with the software, please contact your IT administrator.
ServiceNow Mobile Agent app provides mobile-first, out-of-the box experiences for common service desk workflows. This makes it easy for agents and customers to triage, respond, and resolve issues on the move. Service desk agents can quickly manage and resolve user issues using the app from their mobile phones. The app’s intuitive interface allows agents to accept and update work without the need for internet connectivity. The app makes work much easier by using native device capabilities to perform tasks such as navigation, barcode scanning or collecting signatures.
The app includes standard workflows that can be used by service desk agents in IT, Customer Service and HR. Field Services, Security Ops, Security Ops, Security Ops, IT Asset Management, Customer Service and Customer Service are all included. The workflows can be easily customized by organizations to suit their specific needs.
You can use Mobile Agent to:
* Manage work assignments to your teams
* Cases and Triage Incidents
* Approve approvals by using swipe gestures and other quick actions
* Work offline and complete the project
* Access the complete issue details, activity stream and related lists of records
* Optimize workflows using location, camera and touchscreen hardware
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
NOTE: This app requires ServiceNow Madrid or later.
EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310
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