Finding the perfect hotel on the go can be a hassle. Enter the Hotels.com app, designed to streamline your hotel booking experience. With access to hundreds of thousands of properties worldwide, competitive prices, and a loyalty program that rewards you for your stays, Hotels.com aims to be a one-stop shop for travelers. But, does its app deliver? Let’s find out.
What’s to Love
- Massive Inventory: Hotels.com boasts an incredible selection of hotels, from budget-friendly motels to luxurious resorts and quirky boutique hotels. You’re likely to find something for every travel style and budget.
- Price Matching: Hotels.com offers a price match guarantee. If you find a lower price for the same hotel and dates elsewhere, they’ll match it.
- Rewards Program: The Hotels.com Rewards program is straightforward – earn a free night for every ten nights you book and stay.
- “Secret Prices”: App users often get access to exclusive “Secret Prices,” offering additional discounts on select hotels.
Where It Could Improve
- Confusing Filters: While the sheer number of hotels is a plus, the filtering options can be overwhelming, making it tricky to narrow down your search effectively.
- Inconsistent Customer Service: User reviews suggest that customer service experiences can be hit or miss, sometimes leading to frustration.
- Occasional Glitches: Some users report app glitches or slow loading times.
Should You Download It?
The Hotels.com app is a convenient tool for travelers, especially if you take frequent trips or appreciate the Hotels.com Rewards program:
- YES if…
- You prioritize a wide selection of hotels at various price points.
- You want a loyalty program with a simple earning structure.
- You enjoy the chance to score extra discounts.
- NO if…
- You prefer a highly curated selection of hotels.
- User experience and seamless navigation are your top priorities.
- You anticipate needing a lot of customer support.
The Verdict
The Hotels.com app is a solid choice for frequent travelers who value choice and competitive prices. Its occasional shortcomings are offset by perks like the rewards program and Secret Prices. If you’re looking for a reliable hotel booking app, Hotels.com is worth considering.
