WhatsApp Business makes it possible to set up official communication channels with customers.
Businesses can now create WhatsApp Business profiles and publish data such as a description of their company, emails, official websites, contact details, etc.
Once businesses have a verified profile, they have access to several tools, including quickly responding to the most frequently asked questions. They can also create custom welcome messages.
WhatsApp Business will also include analytics to allow businesses to monitor customer satisfaction.
More than 80% of small businesses in Brazil and India use WhatsApp to communicate with their customers and grow their business. This fact shows how important WhatsApp’s new business app is for the future.
As a regular user, you don’t have to do anything. WhatsApp Business is only aimed at people who own a small business or company. However, business people, small business owners, and company owners can contact you through WhatsApp Business.
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