Wolf Queen
I've never had a problem not connecting to a machine; technically. But wow... I definitely find that the connectivity is not great for the machines and the notifications just don't come in for any phone. I've had three different ones while using this app and none of them have received any timely notification( within 45 to 30 minutes of the actual stop time). The only reason that I wouldn't give it a one star is because it does work for every machine that I've tried it with us far.
7 people found this review helpful
We’re sad to hear that the WASH-Connect app didn’t meet your expectations. We want to make it right. Please contact our customer support team by email at mobilesupport@washlaundry.com. They’re available 7 days a week to assist you.
Nicole Harrow
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I have told them time & time again that the "active machines" function doesn't work on the app half the time, especially on the dryer. I am constantly adding another full cycle & wasting my money on said cycle, when I could have just added a few minutes like I needed & only a fraction of the cost. It seems like a minor expense, but it all adds up! I've emailed them over & over about this problem & they don't care. They claim to fix it with the next update, but its a very temporary fix!
48 people found this review helpful
We’re sad to hear that the WASH-Connect app didn’t meet your expectations. We want to make it right. Please contact our customer support team by email at mobilesupport@washlaundry.com. They’re available 7 days a week to assist you.
MandyMay “Mandymay”
The app is easy & convenient. The only thing that would make it better is to make it possible to change the wash selection once started. It's taking $ using the app anyway, if the selection is more or less it should be relatively easy to deduct or refund a quarter or 2. Obviously I literally just encountered this, I forgot to hit extra rinse. Otherwise all is good 😁
7 people found this review helpful
Thank you for taking the time to review our app! We’re happy that you're enjoying the WASH-Connect app. If there is anything we can do to make your experience 5-star, please let us know via the “Contact Us” option within the app or by emailing mobilesupport@washlaundry.com.